- Once you have received the package, please contact us at email@example.com.
- We will generate a shipping label and send it to you via e-mail.
- Print the shipping label.
- Deliver the order together with the shipping label to the nearest post office.
- We will check the condition of the product (original packaging, protectors, etc.).
- It is important to deliver the order in perfect condition (original packaging, protectors, etc.), if signs of use or damage to the product will be deducted from the refund amount. Shipping costs will be borne by the customer and will be deducted from the amount refunded.
- The reimbursement of the amount will be made within 7 working days of receipt, subject to the 14-day limit established by law.
Returns related to equipment malfunction are accepted during the first 14 days from the date of receipt of the order.
Our customers have a trial period of 14 days from the date of receipt of the order in which they can return the equipment (shipping costs charged to the customer).
For a return to be accepted, the equipment must be as it was delivered to you: product without scratches, marks or damage, original packaging, protectors, papers, warranties, accessories, etc. (keep the packaging and other items for 1-2 months).
The reimbursement of the amount will be made within 7 working days of receipt, subject to the 14-day limit established by law.
No returns will be accepted for products made to the consumer’s specifications or clearly personalised, or which, due to their nature, cannot be returned or which may deteriorate or expire rapidly, as established by Law 47/2002, of 19 December, on the reform of Law 7/1996, of 15 January, on the Regulation of Retail Trade, for the transposition into Spanish law of Directive 97/7/EC, on distance contracts, and for the adaptation of the Law to various Community Directives.
In case of refund, the amount to be refunded will not include the commissions charged for the different payment methods.
All products are factory tested to ensure proper operation.